Skip to main content
All CollectionsFAQTroubleshooting
My game is frozen/stuck
My game is frozen/stuck

Having issues with a game? Check this article

Mathis avatar
Written by Mathis
Updated over a week ago

Experiencing a game freeze can be frustrating. Rest assured, your ongoing bets, features & bonuses are safe. Let's see how to quickly get back to your gaming session.

In most cases, when your game freezes or if you encounter a connection issue, you can just reload (or go back to) the game page. You should see the game state right where it left off. However, make sure you are using the same crypto you were using previously, by checking your wallet, located at the top center of your screen.

If, for some reason, you still cannot access your bonus or feature, please reach out to our Support team via the live chat or by email at [email protected] and we will assist you.

Did this answer your question?