There are 3 main reasons why you could not access your account. In this article, we will show you what to do if any of these 3 scenarios were to occur.
Forgotten password
If you have forgotten your password, you can easily reset it by clicking on "Forgot password?" in the sign-in form. Simply input your email address, and you will receive an email containing a link to set a new password. Do NOT share this link with anyone.
No access to email address
If you have lost access to your email address and want to link your Jackpot account to another email address, you will need to reach out to us through our live chat located at the bottom right of our website, or directly at [email protected].
2FA issues
If you encounter any issue with 2FA and you can not access your account, reach out to us through our live chat located at the bottom right of our website, or directly at [email protected], so that we can assist you.
Please note that, in case of 2FA issues or lost access to email, we will be requesting some information related to your account.